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Customer Service


Shipping

We offer a variety of shipping methods for your order. Once your order is shipped, we'll notify you via email, informing you of the tracking number so you always know where your order is. Below is a list of common shipping questions.

Choosing a Shipping Method


When will my order be shipped?
Do you have Saturday delivery?
What shipping methods are available?
What are my choices for backorder preferences?


International Shipping


Do you ship outside of the United States?
My order needs to be shipped overseas. When will it be shipped?
What is a Freight Forwarder?


Special Handling and Charges


How do you determine shipping and handling charges?
How does HTL Electronics ship large items?
What should I do if product is damaged in shipment?


Using Order Notes


What are order notes?

When will my order be shipped?
We will make every effort to ship your order same day for orders placed by 2PM Monday - Friday (excluding holidays) for orders shipping within the contiguous United States. Orders received on Saturday and Sunday will be shipped on the next business day.  Mexico delivered duty paid orders ship from the United States on Fridays.  We will have your product shipped from Mexico by Tuesday via Estafeta.  Please be aware that orders on credit review may take longer to process.
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Do you have Saturday delivery?
Yes. If you're placing your order on Friday and need it on Saturday, select a Saturday delivery shipment method.
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What shipping methods are available?
We offer UPS &Fedex as our standard delivery methods.
For urgent delivery, select an air shipment method.
For large, heavy items and special handling, select a ground method.
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What are my choices for backorder preferences?
For backorder preferences, you may choose from the following:

  • Backorder allowed - We'll ship in-stock items immediately and place any out-of-stock items on backorder. Backordered items will be shipped as they become available. Therefore, your order may arrive in single or multiple shipments.
  • Ship order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one shipment.

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Do you ship outside of the United States?
Yes. We ship to all countries except for Cuba, Iran, Iraq, Libya, North Korea, and Syria.
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My order needs to be shipped overseas. When will it be shipped?
If your order is placed by 2:00pm EST, Monday - Friday (excluding holidays) it will be shipped the same day. Guaranteed. Orders placed on Saturday or Sunday will be shipped on the next business day.
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What is a Freight Forwarder?
A Freight Forwarder exports your shipment for you. If you are shipping to a Freight Forward, we ask for the address of the ultimate destination.
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How do you determine shipping and handling charges?
Shipping charges are based on weight, carrier method, and distance. The total cost can only be determined at the time of shipment.
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How does HTL Electronics ship large items?
For heavy shipments, common carrier truck is most economical. Charges are F.O.B. shipping point.
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What should I do if product is damaged in shipment?
Our merchandise is carefully packed for shipment by our distribution centers, or is prepackaged by our suppliers in compliance with carrier requirements. However we realize that shipment damage may occur in spite of these precautions.
Please check all shipments when they are delivered for shortages or external signs of damage. If you find a problem, notify the driver of all the items involved. If containers in your shipment appear damaged, you should immediately unpack them and inspect the contents. If there is damage, have the driver write a detailed description of the damage on both copies of the freight bill, and have the driver sign the freight bill. Even if the containers in your shipment appear undamaged, you should still unpack and examine them as soon as possible. If you find concealed loss or damage, immediately report it to the carrier. Please do not dispose of any containers or packing material before any carrier inspection.Werecommendtakingpictures of the box and it’scontentsto expedite your RMA.
Please note: You must file any claims, with supporting documentation, in accordance with the terms of the carrier responsible for your delivery. Failure to do so will result in the carrier refusing to honor the claim. For your protection, our billings include insurance for damage or loss in transit.
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What are order notes?
Order notes let you attach information to your order for use by you and your company. They will appear on all correspondence regarding your order. As you checkout, the shipping page has a field named "Order Notes", enter your notes into this field to take advantage of this feature.
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