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Customer Service


Ordering Products

Placing an order on our site is fast and convenient. Use Quick or Advanced Search to find the parts you need. Add them to your shopping cart and when you are ready to complete your order click "Checkout".
You'll be asked for billing and shipping information. If you've purchased on our website before, most of the information will be filled in already.
After you submit your order, you'll receive an order confirmation notice at your email address. You can visit the Order Status/History page to check the status of your order at any time.
Below are questions you may have about ordering:

Building My Order

How do I place an order on htlelec.com?
How do I add an item to my cart?
I added an item to my cart. How do I continue shopping?
How do I delete an item from my cart?
What are order minimums and multiples?
How do I tell if inventory is available for a part?
Are all of HTL Electronics parts available online?
Can I schedule orders on the HTL Electronics website?


Viewing My Order


How do I view my shopping cart?


Completing My Order


What type of order confirmation will I receive?


Checking My Order Status/History


Where's my order?
Where is the tracking number for my order?


Adding Line Notes


Can I add notes to items in my shopping cart?
Where will my line notes appear?
How can I use line notes?

 

How do I place an order on htlelec.com?
Placing an order on htlelec.com is easy. Follow these steps:

  • Search for the items you need. When we find the product you need, add it to your shopping cart using the "Buy" button.
  • In the shopping cart, click "Checkout" when you're done shopping.
  • Complete the required information in the Checkout section.
  • Place your order by clicking "Submit Order" on the Review Order page.

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How do I add an item to my cart?
If you have found the item in search results, click the "Buy" icon in the Quantity column. If you're viewing a part detail page, enter the quantity in the buy field and click the "Buy" icon. You'll see the item placed in your cart.
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How do I continue shopping from the shopping cart?
To initiate a new search, input your search criteria in the search box at the top of the page, and click "Go".
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How do I delete an item from my cart?
In the shopping cart, check the Delete box next to the item and click "Remove".
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What are order minimums and multiples?
Our order minimum for the USA is $25.00 and for Mexico it is $50.00.  We have set the minimum line item to $1.00.  Certain products like resistors or cable come in reels or packs of set length or quantity. They are not available for sale in quantities below certain levels because it is not economical to package them in smaller quantities.
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How do I tell if inventory is available for a part?
Search for the part you're interested in. In the search results, the Availability column displays the amount currently in stock.
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Are all of HTL Electronic's parts available online?
Our online database stores information for the most popular electronic products. In addition to the products listed in our online database, we have access to millions of more products from over 300 manufacturers. If you can't find the product you need on our site, call 1-817-484-5070 in the USA, or 011-52-333-640-3020 in Mexico. 
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Can I schedule orders on the HTL Electronics website?
Currently we do not support scheduled orders on our site. If you would like to schedule an order today, please call 1-817-484-5070 in the USA, or 011-52-333-640-3020 in Mexico. 
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How do I view my shopping cart?
You can view your cart by clicking the shopping cart link, which is found on the top right of every page of the website.
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What type of order confirmation will I receive?
We will send an order confirmation to the email address you provided us. The order confirmation will contain the order number and a list of the parts you purchased along with prices and quantities. You will also receive a shipping notice once your order is shipped.
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Where's my order?
You can access information on your order history from the past 12 months in the My Account area. If you need information on an order that isn't shown, please call 1-817-484-5070 in the USA, or 011-52-333-640-3020 in Mexico.
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Where is the tracking number for my order?
Click the P.O. number of the order. You'll see the tracking number for each line item in order details.
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Can I add notes to items in my shopping cart?
Yes. In the shopping cart, use the Line Notes field to enter information to help you or your staff. Line notes will appear on all the order packing slips. Keep in mind that line notes are only for use by you and your company internally.
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Where will my line notes appear?
Line notes will appear on all the order packing slips. Keep in mind that line notes are for use by you and your company only.
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How can I use line notes?
You can use line notes to simplify your internal receiving processes. For example, you can type in your internal part number for each item in the Add/Edit Item Notes field and then save your cart.
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