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Customer Service


Billing

We accept credit cards and open account for payment of online purchases. Below is a list of common billing questions.

Paying for Your Order


What credit cards do you accept?
Can I order if I don't have a HTL Electronics account?
I'm ordering online for the first time. How can I use my company's open account instead of a credit card?
What currencies and payment methods do you require for international orders?
What is my Card Security Code?


Using Purchase Orders


What is a PO Release Number?


Open Account Status


How do I set up an open account?
How do I apply for a HTL Electronics account?
Can I order if I am on credit hold?


Changing Your Account's Tax Status


How do I submit a sales tax exemption certificate?
Will my order be charged sales tax?

 

What credit cards do you accept?
We accept American Express®, MasterCard®, and VISA®.
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Can I order if I don't have a HTL Electronics account?
Yes. You can order and pay with a credit card.
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I'm ordering online for the first time. How can I use my company's open account instead of a credit card?
After registering contact your sales representative by calling 1-817-484-5070 in the USA, or 011-52-333-640-3020 in Mexico
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What currencies and payment methods do you require for international orders?
All orders are quoted in US dollars. When checking out as a Mexico order we will show you what we will charge you in Pesos at checkout.  Our Peso exchange rate is changed daily.  You can complete your order using a credit card or an open account.
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What is my Card Security Code?
The security code number is printed on your credit card and provides you with extra security
Find the security code your card:

  • Visa&MasterCard- The security code is a three-digit number on the back of your card. The full or partial credit card number is reprinted in the signature box and at the end of the number is the security code.
  • American Express - The security code is a four-digit number on the front of the card above the credit card number on either the right or left side of your American Express card.

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What is a PO Release Number?
A PO Release Number can be an extension of your PO Number. The PO Release Number is for your and your company's use only. It is not required to complete your order.
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How do I set up an open account?
call1-817-484-5070 in the USA, or 011-52-333-640-3020 in Mexicoto set up your account with open terms.
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How do I apply for a HTL Electronics account?
Please contact your HTL sales representative at1-817-484-5070 in the USA, or 011-52-333-640-3020 in Mexico. We will review your credit worthiness via Dunn & Bradstreet and contact three credit references and banking history. Terms of payment at this time do not exceed net 30 days. Please allow us 24 hours to process your open account application.
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Can I order if I am on credit hold?
Yes. If you are over your account "credit limit", you can still place orders using a credit card. If you are on "stop book / stop ship" credit hold, you must contact our credit department.
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How do I submit a sales tax exemption certificate?
Please submit your certificate via your local sales rep.
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Will my order be charged sales tax or IVA?
Taxes are collected for all orders shipping within Texas unless you have a state sales tax exemption certificate on file.  We also charge IVA or Mexico tax on all orders that customers select the Mexico delivered duty paid solution.
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